Query
If you were a hairstylist in a SuperCuts-ish type of place, and you regularly cut the hair of locally based, nationally blogging columnist James Lileks, would you go on being just as surly to him as you were the first time you cut his hair?
And if you never knew who he was, might not you have some friends who would point out how you’re regularly being called out as sullen and “a miserable little scowling pill” on the web, so that you could improve your behavior somewhat?
A: Oh, right. You have no kind friends who might warn you of this depressing fact, because you’re surly. Never mind.
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Another possibility: None of her friends know who Lileks is either. Did he introduce himself to Ms. Surly at some point?
Honestly, I’d never heard of him until I started reading your blog.
Comment by Norm — July 20, 2007 @ 4:58 pm
I’d think they’d be *more* likely to know who he is in his actual town, because he was a local newspaper columnist until they turned him into the paper’s blogger. I’d never heard of him until I started reading blogs either, but I don’t live in Minneapolis. People there frequently recognize him and ask him if he’s going to put such-and-such into a column.
Comment by Anwyn — July 20, 2007 @ 5:23 pm
Here’s an idea: If you work in the service industry, regardless of identity of your customer, don’t be a bitch! There might be a bigger tip in it for you. Or you could simply remind yourself that customer service is part of your job. This type of behavior is top of the list of my pet peeves. Service is truly a dying art.
Comment by thelmajoy — July 22, 2007 @ 11:42 am