I May Be Dumb, but Amazon’s Rude

Filed under:Good Grief,Need a Good Editor?,Not Cool — posted by Anwyn on May 20, 2008 @ 7:07 am

So I joined the Associates program, thinking to pick up a few cents here and there on people’s Amazon orders. I was aware there are no referral fees on items I buy myself, but stupidly overlooked this part:

This includes orders for customers, orders on behalf of customers, and orders for products to be used by you, your friends, your relatives, or your associates in any manner.

Okay, that’s pretty restricted–my mother almost never orders from Amazon because she doesn’t like wrestling with a click system rather than just picking what she wants and filling out an order form. She orders through Amazon specifically because I set up the portal on my blog–thus essentially referring a new customer to them, the ostensible purpose of the program–and her purchases don’t count because she’s my mother?

It’s understandable, if a bit narrow. But what really got my goat was the offensive and condescending expressions of the Amazon flunky who wrote back to my query about why there were several orders but no referral fees in my account. He accused me outright of ordering all the items myself, when actually some were ordered by my mother as aforementioned and some were ordered by Daddyman. He then snidely mentioned that Amazon is not running a “discount program” here. Yeah, no duh, moron.

And because their system is “proprietary,” he condescendingly declines to explain to me how they “know” I ordered the items myself. Hey, Sherlock? My mother has my same last name and Daddyman lives at my same address, though we aren’t married and thus aren’t even related. I pretty well grok on my own how you “deduced” these items were nefariously purchased by me. But you’re dead frackin’ wrong–I have zero interest in old episodes of Doctor Who.

So while I understand that you have to protect yourselves from being taken advantage of, and that orders from the same household should probably be restricted from the program, still, that’s not the same as me ordering them myself to try to hoodwink you. When you accuse people of that, you destroy a lot of goodwill and good faith. Yeah, it’s embarrassingly stupid of me not to have noticed the “relatives” part, but it’s offensively condescending for you to send a lengthy, rambling email accusing me of acting in bad faith instead of simply pointing out the problem and the restricted items. Thus my membership in the Associates program is finished. Hire some people who know how to respond to emails without acting like people who invite their friends and family to use their Amazon portal are deceptive little weasels who really are only after discounts for themselves.

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image: detail of installation by Bronwyn Lace